Driven by you: five-time winners at the Consumer Credit Awards

We're your winner! 

We're very excited to share that First Response Finance has been named 'Best Car Finance Provider' at the 2025 Consumer Credit Awards... for the fifth year in a row!

Hosted by Smart Money People, the UK's most comprehensive customer review site for financial products and services, the Consumer Credit Awards are powered entirely by real customer feedback - making this achievement even more special! Every review left by our customers has helped us stand out, and this award is proof of the trust and loyalty our customers have placed in us.

"Congratulations to First Response Finance on winning this award for the fifth year in a row. According to Smart Money People reviews, it consistently delivers a top-tier customer experience, with a simple setup, fast response times, and a seamless process that helps many people get back on the road. For many, having a car is essential for work and daily life, and financing is often the only way to make that possible. Its commendable customer service prioritises an easy-to-use and straightforward approach. I look forward to seeing its continued success in helping more people get behind the wheel and take control of their finances."

- Jacqueline Dewey, CEO of Smart Money People

Why this means so much 

Winning this award for the fifth consecutive year is more than just a milestone - it's a testament to our ongoing mission to put customers first, making vehicle finance as clear, fair, and stress-free as possible. 

It also reflects the dedication of every member of our team, from the people who pick up the phone to those who work behind the scenes - all committed to delivering a service that makes life easier for our customers.

Looking back... and ahead 

Since our first win in 2021, we've stayed focused on the things that matter most: clear communication, quick responses, and a friendly, understanding approach to vehicle finance. 

Five years on from that win, we're as committed as ever to improving, innovating, and continuing to earn the trust of the people we serve.

Thank you to our customers 

This award wouldn't have been possible without you, our customers. Your feedback drives everything we do, and we're so grateful for every review, recommendation, and story you've shared with us. 

Here's to another year of helping people move forward - with great service every mile of the way!