We know that sometimes you may have questions or concerns around your agreement - whether that's hitting a rough patch with your own finances or needing to update your bank details. We've broken down some of the most common frequently asked questions below to help you.
Managing your finance agreement
Finance agreement FAQs
Voluntary Termination FAQs
Direct Debit FAQs
Statutory Notice FAQs
Vehicle FAQs
Just some customers we've helped...
Customer Feedback One
The support I've received is by far the best and when discussing my issues I truly felt I was being listened to rather than just a tick box exercise. I couldn't fault anything at all.
Customer Feedback Two
The person I spoke to on the phone was very accommodating and helpful, absolute credit to your company. If more...were like him people would feel a lot happier...ringing up and discussing problems.
Customer Feedback Three
Excellent to hear you can help people out if they're struggling. This was one of the main issues your colleagues focused on and it goes to show what an excellent finance company First Response are.
Helpful advice for every step of your agreement...
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First Response Finance is a responsible vehicle finance lender, and all decisions are made in the best interests of the customer; based on credit scores, status, and income at the time of application. We'll never approve an application if we believe you might struggle with repayments.
Get independent advice on money, finance products, debt management and budgeting through Citizens Advice and MoneyHelper.