Statistics based on monthly averages from January to June 2025
Financial support & advice
Struggling with your finances? Don't suffer in silence! There's help available to get you back on track.

Just some customers we've helped...
The support I've received is by far the best and when discussing my issues I truly felt I was being listened to rather than just a tick box exercise. I couldn't fault anything at all.
The person I spoke to on the phone was very accommodating and helpful, absolute credit to your company. If more...were like him people would feel a lot happier...ringing up and discussing problems.
Excellent to hear you can help people out if they're struggling. This was one of the main issues your colleagues focused on and it goes to show what an excellent finance company First Response are.
Who can help?
If you have money worries or need financial support, there are a number of trusted organisations and charities that you can seek free independent advice from.
Citizens Advice
Citizens Advice is the UK's largest advice provider. Their network of charities offer free, confidential, and impartial advice (online, over the phone, and in person) on a range of issues, from debt to benefits and housing.
MoneyHelper
MoneyHelper is made up of three government-backed financial guidance providers (Money Advice Service, Pensions Advisory Service, and Pension Wise), and offers free and impartial advice on money and pensions.
Citizens Advice Scotland
Business Debtline
Advice Direct Scotland
Illegal Money Lending Team
Turn2us
StepChange
Cruse
*in England and Wales between November 2022 and January 2023
*Citizens Advice, August 2023
Information includes references to:
First Response Finance is a responsible vehicle finance lender, and all decisions are made in the best interests of the customer; based on credit scores, status, and income at the time of application. We'll never approve an application if we believe you might struggle with repayments.
Get independent advice on money, finance products, debt management and budgeting through and .



