Statistics based on monthly averages from January to June 2025
Financial support & advice
Struggling with your finances? Don't suffer in silence! There's help available to get you back on track.
Just some customers we've helped...
🎉
The support I've received is by far the best and when discussing my issues I truly felt I was being listened to rather than just a tick box exercise. I couldn't fault anything at all.
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The person I spoke to on the phone was very accommodating and helpful, absolute credit to your company. If more...were like him people would feel a lot happier...ringing up and discussing problems.
🎉
Excellent to hear you can help people out if they're struggling. This was one of the main issues your colleagues focused on and it goes to show what an excellent finance company First Response are.
Who can help?
If you have money worries or need financial support, there are a number of trusted organisations and charities that you can seek free independent advice from.
Citizens Advice
Citizens Advice is the UK's largest advice provider. Their network of charities offer free, confidential, and impartial advice (online, over the phone, and in person) on a range of issues, from debt to benefits and housing.
MoneyHelper
MoneyHelper is made up of three government-backed financial guidance providers (Money Advice Service, Pensions Advisory Service, and Pension Wise), and offers free and impartial advice on money and pensions.
Citizens Advice Scotland
Citizens Advice Scotland offers free, independent, confidential, and impartial advice on money-related topics for those living in Scotland.
Phone number: 0800 028 1456 (Monday to Friday from 9am until 5pm)
Business Debtline
Business Debtline is a charity that gives free debt advice to small businesses and those who are self-employed.
Phone number: 0800 197 6026 (Monday to Friday from 9am until 8pm)
Advice Direct Scotland
Advice Direct Scotland provides money and debt advice (for those living in Scotland).
Phone number: 0808 800 9060 (Monday to Friday from 9am until 5pm)
Email address: info@advice.scot
Illegal Money Lending Team
Illegal Money Lending Team provide free, independent advice and support about unauthorised lenders.
Phone number: 0300 555 2222 (24/7)
Email address: reportaloanshark@stoploansharks.gov.ukÂ
Turn2us
Turn2us is a charity that offers information and practical support to people facing financial insecurity, including helping people to gain access to welfare benefits and charitable grants.
Phone number: 0808 802 2000 (Monday to Friday from 9am until 5pm)
StepChange
StepChange provides free, expert advice, solutions, and services to those struggling with debt.
Phone number: 0800 138 1111 (Monday to Friday from 8am until 8pm, and Saturday from 9am until 12pm)
Cruse
Cruse is a bereavement charity that offers help to people who are grieving; ensuring they're supported during a painful time.
Phone number: 0808 808 1677 (Monday to Friday from 9:30am until 8pm)
Mind
Mind provides information, advice, and support to people experiencing mental health problems.
Phone Number: 0300 123 3393 (Monday to Friday from 9am until 6pm)
Find more credit and financial advice here...
Credit and financial adviceBad credit
Jonathan | Mar 2025
Bad credit scores: separating fact from fiction
Car finance and loans
Jonathan | Oct 2024
Decoding car finance: tips for selecting the best payment plan
*in England and Wales between November 2022 and January 2023
*Citizens Advice, August 2023
Information includes references to:
UK Debt Service - UK debt: February 2023 statisticsÂ
First Response Finance is a responsible vehicle finance lender, and all decisions are made in the best interests of the customer; based on credit scores, status, and income at the time of application. We'll never approve an application if we believe you might struggle with repayments.
Get independent advice on money, finance products, debt management and budgeting through Citizens Advice and MoneyHelper.