About

All about First Response Finance

About First Response

We are an award-winning UK finance company with offices in Nottingham, Leigh and Glasgow. Our company employs over 200 people who are dedicated to serving customers and perfecting the company's product, processes and services.

We are a customer-focused company who provide simple financial solutions to consumers throughout the UK. We believe we’re different from other finance companies as we don’t focus on profit; instead our focus is on making the customer our priority. We believe that all business decisions should be made with the customer in mind, to ensure that we’re able to provide the best service and products possible.

Our primary product is Hire Purchase for motor vehicles, including; used cars, motorbikes and vans, however, we also offer Personal Loans to existing customers.  If you have recommendations on how we can improve, or would like to leave feedback on the service you received, then please get in touch.

More about our products

Vision

We believe First Response Finance is different to other finance companies. 

Values

At First Response we have a set of core values which underpin and influence how the business is run.

Principles

Our employees created a number of principles to help guide new colleagues in the right direction. 

Responsibility

Find out about the number of different activities and projects we have in place to help local communities and the environment.

Careers

Find out more about one of the UK's Top 100 Companies to Work For. We've been a part of Best Companies since 2010.

Regulators

We are authorised and regulated by the Financial Conduct Authority and are also members of a number of trade associations.

 

Our History Timeline

  • 2016: We reached 1500 5 Star Reviews on ReviewCentre.com 
  • 2016: Placed 7th in the Sunday Times Top 100 best small companies to work for
  • 2016: Provided over 600,000 free breakfasts to school pupils through charitable donations to Magic Breakfast
  • 2016: Voted the number 1 sub-prime motor finance company by Car Dealer Magazine
  • 2015: We reached 800 reviews on Review Centre with over 700 5* ratings
  • 2015: We became one of the first UK finance lenders to become fully FCA authorised 
  • 2015: We achieved 500 reviews on Review Centre and averaged 4.7/5 stars
  • 2015: Our new dealer portal went live making it easier and simpler for dealers to place an application with us
  • 2015: We became the number 1 Car Loan Company on Review Centre
  • 2014: Current Management Celebrate 10 Year Anniversary
  • 2014: New Consumer Direct Website Launched
  • 2014: Placed 37th in the Sunday Times Top 100 best small companies to work for
  • 2013: Voted the number 1 sub-prime motor finance company by Car Dealer Magazine
  • 2013: Placed 38th in the Sunday Times Top 100 best small companies to work for
  • 2012: Voted number 1 sub-prime motor finance company by Car Dealer Magazine
  • 2012: Placed 35th in the Sunday Times Top 100 best small companies to work for
  • 2011: First Response Finance achieved 85th place in the Sunday Times Top 100 Best Small Companies to work for category
  • 2011: First Response Finance launch a personal loan product to assist customer needs
  • 2010: Begin cultural change adopting systems thinking and lean methodology to improve processes and services offered to our customers
  • 2010: Nottingham departments split into two purpose-built offices, to allow for additional training and development facilities and future growth
  • 2009: Improve company communication by starting companywide annual conference
  • 2008: Establish learning & development library for employees
  • 2007: Begin cultural change from a profit orientated to a customer orientated business
  • 2006: Nottingham moves to new purpose-built offices in Chetwynd Business Park, the change in working environment allowed the company to think on a much bigger scale
  • 2004: Don Brough was hired as CEO
  • 2003: Renewals team formed to meet the demands of returning customers
  • 2000: Joint venture was formed with Itochu Corporation and First Response Finance Limited was born
  • 1998: Response Finance Limited was formed

 

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We are part of a large international organisation, Itochu Corporation, a company that is famed for brands such as Kwik Fit and Stapletons Tyres. You can find out more about each of these brands by clicking the logos above.