First Response Finance wins Feefo Platinum Trusted Service Award for the fifth time

Here at First Response Finance, delivering top-tier customer service has always been at the heart of what we do, so we're thrilled to announce that our commitment to excellence has been recognised with the prestigious Feefo Platinum Trusted Service Award - a mark of distinction for businesses that consistently go above and beyond for their customers.

What is the Feefo Platinum Trusted Service Award?

Feefo is the world's largest provider of verified customer reviews, working with over 6,500 brands to help businesses build trust through real customer feedback. Since launching the Trusted Service Awards in 2014, Feefo has celebrated businesses that consistently provide outstanding customer experiences. The Platinum Trusted Service Award is reserved for companies that have achieved gold standard for three consecutive years, meaning they've received at least 50 verified reviews with a service rating of between 4.5 and 5 over the past year.

Why this award matters

Consumer confidence is slowly returning to pre-pandemic levels, but shoppers remain more cautious than ever. In this landscape, businesses that stand out are those that prioritise exceptional service and put their customers first. This award is more than just a badge - it's proof that our team's dedication to creating positive experiences truly makes a difference.

What this means for our customers

Receiving this award is a reflection of the trust and loyalty our customers place in us. Every review shared on Feefo helps us refine and improve our services to ensure we continue meeting - and exceeding - customer expectations.

"Receiving the Feefo Platinum Trusted Service Award is a huge honour for us because it is based entirely on genuine customer feedback. In today's challenging economic climate, delivering exceptional service and value is more important than ever. This award validates our ongoing commitment to listening to our customers and ensuring we meet their needs. As we move into 2025, we will continue to prioritise outstanding service and customer satisfaction."

- Daniel, Senior Marketing Manager at First Response Finance

A message from Feefo 

Tony Wheble, CEO at Feefo, congratulated all the winners: 

"During these economically challenging times, it's inspiring to see companies like First Response Finance consistently going above and beyond for their customers. The Trusted Service Awards recognise businesses that don't just meet expectations - they exceed them. These awards celebrate companies that gather genuine feedback and use it to deliver exceptional customer experiences. The dedication shown by this year's winners sets a benchmark for customer service excellence."

Looking ahead

As we celebrate this achievement, we remain focused on the future. We are committed to upholding the highest standards of customer service and continuously improving the experience we provide. Thank you to all our customers who have shared their feedback and helped us achieve this incredible recognition. 

Here's to another year of excellence!

Information includes references to:

Deloitte - The Deloitte Consumer Tracker Q4 2024