Job FAQs

Common Recruitment Questions

We're sure you still have lots of questions about careers at First Response so here are some of the most common.

Scroll through the career FAQs of use our categories listed below to help you navigate.

Open Evenings Assessment Days Skype Interviews 

Technical Assessments & Final Interview

How can I apply?

You can apply to us directly, simply find the role you want, click apply and fill in some contact details and attach your CV. If there are no roles available you can register your interest and we'll let you know when one opens up.

We may also advertise our jobs on external job portals such as Indeed and Glassdoor among others, however all roles that are available can be found on our vacancy page.

It's worth noting that we are happy to accept applications from recruitment agencies should any of them contact you directly.

How will you use my personal data?

You can view all details on how we will process your data and what we will do with it by reading our data processing page, specifically for jobs.

What is the recruitment process?

You can find out about the different stages you may go through when you apply for a job at First Response. You may go through one or several of the stages, a full description of the stages which apply to your application will be sent out by email once there is a vacancy. Read our recruitment process or read our quick blog on what you can expect.

What is the dress code for Open Evenings, Assessment Days or Interviews?

We recommend a business casual dress code for Open Evenings. Take a look at our advice for finding something suitable to wear.

Open Evenings

I’ve been invited to an open evening,  what can I expect?

We will ask you to join us and spend time in our offices, speaking to our employees who do the same job you are applying for. Through this conversation, you will leave with a better understanding of what our culture looks like, the values that drive us, and gives us a better understanding as to whether you could be right for us. From this, we shortlist a final number of candidates to go through to the next stage of the process.

How can I prepare for an Open Evening?

First of all, you should be yourself. What matters to us is getting to know the real you – whether that be your previous experience or your journey to get to where you are now. This helps us to better know if you are a good fit for us, and vice versa.

Don’t be shy! We are here to talk to you, and to get to know each other. We always make our best efforts to make the environment as comfortable as possible to help you relax, as it may seem a bit daunting having other candidates in the room. Most of our staff have been through this, and would tell you that it’s worth taking the step outside of your comfort-zone.

Do some research. We have lots of information on our social media pages and on our website to help you think about what you want to know about us, or where we can fill in the gaps. If after that, you still think you are a match for First Response come and visit us for the Open Evening to ask anything further you want to know. We are more than happy to answer your questions - read our tips on what to ask us.

What documents do I need to bring to an Open Evening?

Nothing at this stage, however, bear in mind that you will be required to bring either a passport, birth certificate, or your National Insurance card if you are invited to a second stage in our recruitment process. This proves to us that you have the right to work in the UK.

How long should I expect to wait to hear back after an Open Evening?

We hope to contact candidates within 2 working days and look to hold an Assessment Day (next stage of the recruitment process) within the next seven days. We want to give successful candidates as much notice as possible to prepare for the Assessment Day.

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Assessment Days

I’ve been invited to an Assessment Day, what I can expect?

An Assessment Day typically takes place after an Open Evening, but not in all cases. We invite candidates to spend a whole day with us, where they will be tested through various tasks to demonstrate values, mind-set, and job specific competencies with a panel of observers assessing these skills. If we feel that we have found candidates who match these criteria, we will look to interview them at the end of the day.

An Assessment Day usually starts at 09.00, but it’s advisable to be here around 08.50. Lunch is provided, so you don’t need to worry about that. The day may last till 17.30 although it may finish earlier depending on the type of role you are applying for. Read about finding time for a job interview.

If you are successful, you will be contacted and offered the job formally, and those who are not will be given feedback about their performance in the Assessment Day.

How can I prepare for an Assessment Day?

First of all, congratulations! You’ve made it through to our Assessment Day stage, which means we’ve recognised that you may be a good fit for First Response and vice versa.

The key thing is to avoid demonstrating what you think we want to see, but other than that there is no real way to prepare for an Assessment Day. Similar to an Open Evening, we are looking for a true reflection of how you act within an assessment environment.

Your next stage may be nerve-wrecking so make sure you read our advice on handling nerves when you're under pressure.

What document(s) do I need to bring with me?

You will need to bring one of the following with you: passport, birth certificate, or your National Insurance card. If you do not have any of these documents please contact us at recruitment@frfl.co.uk for further support about the alternative documents you will need to provide.

How long should I expect to hear after an Assessment Day?

We aim to contact all candidates within 2 working days. If you are successful you will be offered the job formally and those who are not successful will be given feedback about their performance in the Assessment Day.

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Skype Interviews

I've been invited to a Skype interview, what can I expect?

You will be contacted and offered different time frame options to arrange the interview, which will usually take 30-60 minutes.

Once the interview is arranged, you will receive a call from a member of the HR or Learning & Support Department, who will ask you about your background, skills, and experience as well as answering any questions you may have regarding the company and the role you are applying for.

Through this conversation, you will leave with a better understanding of the role while we assess whether your application is right for First Response Finance.

Should you be successful, after the Skype Interview, you will be shortlisted to go through to the next stage of the process. 

How can I prepare for a Skype Interview?

Do some research. We have lots of information on our social media pages and on our website to help you think about what you want to know about us, the role itself, or where we can fill in the gaps. Don’t hesitate to ask any questions about First Response, the role, or anything else you would like to know.

Think about the role you are applying for, the main day-to-day duties and responsibilities, and how you specifically can add value.

We will be asking you for specific examples of how you have applied your skills and knowledge in the past, and how this is transferable to the role you are applying for. This will help us to understand your suitability, and/or potential for the position. Read our blog on what to ask us within an interview.

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Technical Assessment & Final Interview

I’ve been invited for a Technical Assessment and Final Interview, what can I expect?

A Technical Assessment and Final Interview typically takes place after a Skype interview, but not in all cases.

You will be contacted and offered possible dates and times to come to our offices so we can meet you in person. This may take a whole morning or afternoon. When you arrive, you will be greeted by a member of the HR-Learning & Support and IT Departments, who will facilitate your Technical Assessment and Final Face-to-Face Interview.

The Technical Assessment will be specific to the role you are applying for, and will test whether you have the key competencies required for the role. If you are successful, you will be offered the position formally and those who are not will be given feedback about their performance.

How can I prepare for a Technical Assessment and Final Interview?

In some instances we will ask you to prepare something prior to the assessment, such as a job specific presentation or report. In others, it will be left to how you perform in the Technical Assessment on the day.

If everything you have told us about your technical ability is true, don’t worry. You won't need to prepare anything, since we just want to ensure that you can perform at the level required if you were to be offered the role.

For the Final Interview, think about how you can fulfill the day-to-day duties and responsibilities from your experience, background, and transferable skills, and don’t forget to tell us how you match the culture and values of First Response. Giving specific examples will help us to understand why you should be chosen for this opportunity. If you're feeling a little nervous you can read our top tips for handling them here.

What documents do I need to bring with me?

You will need to bring one of the following with you: passport, birth certificate, or your National Insurance card. If you do not have any of these documents please contact  us at recruitment@frfl.co.uk or your recruitment agency for further support and information about the alternative documents you will need to provide.

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