UK vehicle finance company reflects on customer wins as inflation remains near a 40-year high

Find out how First Response Finance are supporting their customers during the cost-of-living crisis. Plus, discover what real customers have to say about the service they've received from the UK's number one motor finance lender*.

UK vehicle finance company reflects on customer wins as inflation remains near a 40-year high

UK car finance and loan company, First Response Finance, has helped change its customers' lives for the better during the cost-of-living crisis as inflation remains near a 40-year high.

While money worries are still so rife for many, finance companies like First Response Finance continue to be invaluable.

With offices in Nottingham, Leigh, and Glasgow, the award-winning business is regularly praised for its experience, dedication, and values, and has assisted more than 200,000 drivers in obtaining a second-hand vehicle in a way that doesn't add to the financial strain.

Jonathan Such, Head of Sales at First Response Finance, said: "We put the customer first - always. We understand that no two situations are the same, which is why we listen to the needs of each individual customer and find a solution that works specifically for them.

"We've always been there for our customers, not just on a professional level but on a personal one, too. Recent developments such as Covid and the cost-of-living crisis reaffirms how important it is that we're able to keep doing what we're doing."

One delighted customer is Della from Eastbourne. Before discovering First Response Finance, Della was caught in an awful situation with another finance provider that trapped her in a credit agreement without a car. She was told she must still pay the instalments so as not to damage her credit report.

Della said: "Once the decision was approved, I had absolutely no concerns about dealing with First Response Finance and decided to accept it there and then. The care I received was second to none, and I felt valued as a customer.

"In less than 24 hours, I collected my new car and traded in my old one. I couldn't believe how fast and straightforward the entire process was. I wouldn't hesitate to recommend First Response Finance to my friends and family and will have no concerns financing any future car I decide to purchase with them."

Essex-based Blake also had a positive experience with First Response Finance. After managing a troublesome Alfa Romeo GT and spending a lot of money on it, the driver decided enough was enough and chose to upgrade.

Blake said: "I would strongly recommend anyone looking for a new car on finance to use First Response Finance - they have helped me with questions and recommended local dealerships to me. It's a super simple and easy application process.

"I'll continue to use First Response Finance because they have helped me get the car I wanted - customer service is 100%!"

Inflation is expected to remain high across Britain for the next two years, with the Bank of England expecting it will not reach its two per cent target until the third quarter of 2024.

Jonathan continued: "We're here to ease some of the pressure felt by UK drivers. When public transport isn't a viable option and a new vehicle is a must, turn to us and we’ll help you find a payment plan that suits you and your needs. We're all in this together."


*as voted for by consumers on Review Centre

Press releases | 06.03.23

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