First Response Finance are following the outbreak of COVID-19 very closely and we have several Business Continuity Plans in place. Our management team are meeting daily to ensure that we are taking the steps required to stay ahead of the needs of both our dealers and customers; whilst ensuring the safety and health of our staff and their families.
In these difficult times we are relentlessly focused on providing you with the outstanding service you’ve come to expect and as such, our IT department have implemented technological solutions that have allowed our entire workforce to work remotely for the foreseeable future.
We pride ourselves on being understanding and well-trained when dealing with customers who are experiencing financial difficulties and we would also like to reassure our customers that we will do what we can to help during these traumatic times.
If you have questions regarding the virus and what we can do to help, please read the FAQs below:
I am worried that my income may change, can you help?
If you have not yet been affected by the coronavirus (COVID-19) and are still in receipt of your normal income, we ask that you continue to make full payments, this way you won’t negatively affect your credit file.
If your circumstances have changed and you are no longer receiving your normal income due to self-isolation, job loss, limited hours etc. Please speak to our Account Management team and we will agree what’s appropriate for your individual circumstances during these difficult times.
We have also included the link to the Money Advice Service below which provides a range of really useful information for many different circumstances you could currently find yourself in as a result of COVID-19.
What is First Response Finance doing to help customers in need?
First Response is committed to helping our customers through this difficult period, we appreciate that those affected will be concerned and we are here to help those who have financially been affected by the coronavirus (COVID-19).
If your circumstances have changed and you are no longer receiving your normal income due to self-isolation, job loss, limited hours etc. Please speak to our Account Management and we will agree what’s appropriate for your individual circumstances during these difficult times.
Do you offer payment holidays, without it affecting my credit file?
Unfortunately, should your circumstances require it, we have no way of processing a payment holiday without it affecting your credit file.
However, things are moving fast, and the credit file industry is working to come up with a solution to ensure the credit files of customers given coronavirus payment holidays do not negatively impact credit ratings. First Response will do the right thing by those customers as solutions become available and retrospective solutions will be available if they are required.
We don’t charge late interest or payment fees but, at the moment, missed payments will show on your credit file.
What happens if I can’t make my payments – for reasons separate to Coronavirus?
As always, please communicate with us, this way we can support you accordingly.
We pride ourselves on being understanding and well-trained when dealing with customers who are experiencing financial difficulties. We don’t charge late interest or payment fees but missed payments will show on your credit file.
I have an active application, but my dealer has closed due to coronavirus.
We are aware that most motor dealers are closing while social distancing is in place, unfortunately this may mean that you will have to wait until they reopen to purchase that vehicle. Your application will still be valid, subject to our usual checks.
Will First Response close or change operating hours?
We do not expect to have any service disruptions; however, should this occur then we ask for your patience and understanding.
I am a Motor Dealer, will you continue to process business?
We are running our business as usual and will continue to process any applications that we receive. However, if you have a vehicle showroom, you should be following the rules laid out by the government.
Will you continue to call and communicate with us?
Until we are told otherwise by the government, we will continue to communicate with customers and motor dealers. We are now fully operational and have all our employees setup working from home.
Is there any other advice and guidance I should read?
Here are some links to appropriate guidance from the Government as well as the Money Advice Service who offer user friendly guides to help you and your money through these tough times.