Why We Only Work With Selected Dealers

We only work with dealers who are right for you

To work with us a dealer must:

  • be FCA registered
  • offer good customer service

Dealership in Green

Customer service

Customer service is the most important thing for us so we need to ensure our business partners have the same idea.

We monitor the customer service that all of our dealers deliver and thoroughly check any complaints that we receive.

You can read what some of our customers think about us:


Working with UK dealerships

New dealers

It’s not uncommon for customers to want to use a dealer that we are not already trading with – after all there are thousands within the UK.

If you choose a dealer that we’re not using, our sales team will check they meet our requirements and get them ready to use.

If they don’t meet our expectations then unfortunately you will be unable to get a vehicle here, this is for your safety and best interests.

Signing for finance

These checks are part of what makes First Response Finance a customer-focused company and not all finance companies will conduct these.

If you apply directly online with us we will offer a list of dealers local to you that we have worked with before.

If we recommend a dealer you do not have to use them, we do this simply to give you a starting point.

If you’ve come to us through a dealership we will not be able to offer a list of dealerships.

More on Finance

The legal side

In order to sell finance products a company must be registered with the Financial Conduct Authority (FCA), otherwise they’re trading illegally. 

The FCA are also responsible for ensuring a dealership's advertising and advice is legal and correct for the customer. 

If you still have a question about the way we choose our dealers then get in touch on Facebook or Twitter.

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