The Number 1 Car Loan Company
Rated the UK's best finance company
First Response are the number 1 Car Loan Company on Review Centre, and have been since 2015.
At the time of reaching the top spot we had over 450 unique reviews and a 4.7/5 rating. We now have over 2,500 and a 4.9/5 rating!
The number 1 spot is decided based on several factors such as:
- how regular reviews are
- the amount of 4 star and 5 star reviews
- the average rating of the company
Customers are asked to rate based on three factors:
- speed of loan
- customer service
- value for money
Independent Customer Reviews
All of our customers are given the opportunity to review us once they've picked up their vehicle and they're all asked to rate us on the service we've provided.
97% of customers recommend us to friends and around 2,500 customers rated us 5 star.
These customers share their thoughts and views on our business, our processes and their overall customer experience.
It is down to each and every one of these customers that we are in the number 1 spot, so thank you.
How we Work
At First Response Finance our priority has always been, and always will be, our customers.
Our company philosophy (People, Service, Profit) rings true throughout all UK offices and our staff (people) believe that customers deserve the best treatment (service) to provide the best results (profit).
Customer service really is our focus and you should experience this no matter where you look, whether it's online, in person or on the phone to one of our colleagues.
The First Response Finance customer will always be more important than profit.
Our process is to take finance applications into careful consideration as we won’t proceed as a customer’s wellbeing is our number one priority, not making profit.
Our way of thinking is different to most other finance companies and we’re happy with that.
The way in which we train our staff and conduct our business will always put the customer first and we believe it’s working – just look at the reviews!
Thank you to everybody who has reviewed us (whether recently or in the past), you've got us to the number 1 spot and, with people like you for customers, we’re not going anywhere!