PPI Deadline Reminder

Were you sold Payment Protection Insurance?

The Financial Conduct Authorities' deadline for making complaints about Payment Protection Insurance (PPI) is now less than 6 month' away, and anyone who might be worried about a policy they may have bought needs to act soon, to make sure they don't lose the opportunity to complain after the 29th August 2019.

Complaints about PPI can be made easily and for free, directly with your lender without the need to pay for a claims company or legal firm.

What is PPI?

First Response stopped selling PPI in 2011 and so most current customers will have nothing to worry about. However, if you were a customer before then and you are concerned about how you were sold a PPI product - there are 2 simple steps to take.

Step 1 - Check if you had a PPI policy

In January 2019, 54% of PPI complaints we looked into were from customers who didn't buy PPI. So, before you start, it's probably best to check if there was a policy sold with your loan or other credit agreement. Each lender will have a different way of checking, but at First Response all we will need is your Name, Date of Birth and the Address you lived at whilst you were a customer of ours. Once you've asked us, we will be able to confirm if there was any PPI sold, along with any products you had.

Step 2 - Complain about the PPI policy

Complaining about PPI is a simple step you can do yourself for free and avoid paying a claims company. There is great independent advice about how to complain and what to include in your complaint available on the Financial Conduct Authority's' website here. 

First Response Finance Ltd customers can complain in any of the ways below, meaning you can do this when it suits you best, as long as it is before 29th August 2019.

Contact Us

Email: complaints@frfl.co.uk
Telephone: 0115 946 6368
Post: First Response Finance Ltd, Chetwynd Business Park, 5 Regan Way, Chilwell, Nottingham, NG9 6RZ

What happens to your PPI complaint?

Once you have complained, we will confirm that we have received your complaint and fully investigate the issues you have raised. It is our aim to resolve all complaints as quickly as we can and we are allowed to up to 8 weeks to do this, but usually takes much quicker than this guided time frame. 

If we find that the way we sold PPI to you wasn't as good as it could have been, we will offer you a full refund as well as additional interest to make up for the time you didn't have that money. This will be fully explained to you upon submission of your complaint - usually in writing.

If we find that we think the PPI was sold properly, we will explain why we think this as well as what you can do next if you disagree with us - again, usually in writing.

Act before the deadline 

Once the deadline has passed, you are more likely to lose your right to have your lender consider your complaint about your PPI being mis-sold, and so you shouldn't wait until the 29th August 2019 complaints deadline - if you feel you need to make a complaint or claim, you are within your rights to contact us and let us know. It's better to act sooner rather than later.

If you have any questions regarding PPI claims, what they mean and how it could affect you please contact us, or take a look at the FCA website: