Winner of Feefo Platinum Award

Feefo Platinum Trusted Service Award 2021

Our latest Award for Customer Service

20/01/2021, 14:57pm

Following our track record of Gold Trusted Service Awards, First Response Finance have been awarded the Feefo Platinum Trusted Service Award for the second year in a row! Feefo have given Platinum Trusted Service awards to businesses who have achieved Gold standard for three consecutive years. The Feefo Gold Trusted Service award recognises those who have collected at least 50 Feefo reviews in a year, and have achieved a service rating of at least 4.5.

You may have left a review, or be familiar with what Feefo is and the benefit of providing honest and verified reviews to consumers. Using customer insights and honest customer opinions, Feefo provides businesses with the tools to collect real, purchase-verified reviews and insights. Working with over 3,500 clients, Feefo ensures that all feedback is authentic, by matching it to legitimate transactions, in order to increase consumer confidence and enable businesses to make smarter business decisions. 

Aside from our feedback culture, as a company we pride ourselves on the continuous improvements we strive to make in all areas of the business. Having a service such as Feefo allows us to get a clear idea of how well our customers respond to what we think we do best. This allows for us to use both positive and negative feedback to learn and continuously develop systems to become a better finance provider or our customers each day. Read about our Hire Purchase process and how we strive towards making finance applications as straightforward as possible.

Benjamin Garside, Marketing Manager at First Response Finance commented:

“ We’re delighted to be awarded the Platinum Service Award by Feefo! One of our company values is to be ‘Customer Driven’ and receiving this award shows that we are truly living our vision & values.  Over the last few years we have put a lot of effort into training and development, and this is shining through in the non-stop effort provided by all First Response Finance employees, and the constant positive reviews from our customer base."

The Trusted Service award is only presented to businesses that use Feefo as a tool to collect genuine reviews and insights into the service we provide each day to a high standard. The award is based upon the number of reviews which are collected and the average rating off these, and as all reviews are verified as genuine, the accreditation is a true reflection of a business' commitment to outstanding service. Below is what was said when we were congratulated on winning this year’s award...

Steph Heasman, Director of Customer Success at Feefo, commented:

“The Trusted Service award has always been about recognising companies that go way beyond the norm in customer experience and generate great feedback from happy customers. This year we’ve been delighted to see so many companies using Feefo to provide outstandingly high levels of all-round service – it’s what Feefo is all about. We help our clients give their customers the best experiences possible. I’m confident we’ll see more success from businesses partnering with us throughout 2020."

“Feefo is all about powering up customer experience, which is why we have introduced our new Platinum category. Clients told us they want recognition for achieving our demanding Gold award standard over a longer period. Our new Platinum award is earned by companies that achieve a Gold rating in three consecutive years. It’s a tough challenge and very-well deserved by those that earn it.

First Response Finance met the criteria of collecting customers' reviews between January 1st 2019 and December 31th 2019, with a Feefo rating of between 4.5 and 5.0. To read more about how using our reviews have continually improved our services, and won multiple other awards for high level customer and employee satisfaction in our Number 1 Car Finance Company Blog

Here's what people have to say...

Feefo Reviews 2018

' Brilliant '

"Thanks so much first response..... firstly for financing my new motorcycle..... and I love it ..... but for being super fast on from the start to the paying out process .... really nice people to deal with .... thank you so much to the team"  - Trusted Customer, 1 months ago.

 Feefo Review 2018

' Amazing '

"Very professional and actually found us the perfect car in record time and went to test drive at dealership they already knew we was coming and had vehicle prepared and we actually drove it away in under an hour amazing service Olly was very helpful and his colleague - Trusted Customer, 3 weeks ago.


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