Winner of Feefo Gold Award

Feefo Gold Trusted Service Award 2019

Our latest Award for Customer Service

14/02/2019, 11:52pm

For the second year running, First Response Finance have been awarded the Feefo Gold Trusted Service Award which is a seal of excellence, recognising businesses for delivering exceptional experiences, as rated by real customers.

You may have left a review, or be familiar with what Feefo is and the benefit of providing honest and verified reviews to consumers. Using customer insights and honest customer opinions, Feefo provides businesses with the tools to collect real, purchase-verified reviews and insights. Working with over 3,500 clients, Feefo ensures that all feedback is authentic, by matching it to legitimate transactions, in order to increase consumer confidence and enable businesses to make smarter business decisions. 

Aside from our feedback culture, as a company we pride ourselves on the continuous improvements we strive to make in all areas of the business. Having a service such as Feefo allows us to get a clear idea of our services and how well our customers respond to what we think we do best. This allows for us to use both positive and negative feedback to learn and continuously develop systems to become a better finance provider or our customers each day. To find out more about our process and how we strive towards making finance applications as straightforward as possible, take a look here.

Benjamin Garside, Marketing Manager at First Response Finance commented:

“ We’re delighted to be awarded the Five Star Gold Service Award by Feefo for the second year running. One of our company values is to be ‘Customer Driven’ and receiving this award shows that we are truly living our vision & values.  Over the last few years we have put a lot of effort into training and development, and this is shining through in the non-stop effort provided by all First Response Finance employees, and the constant positive reviews from our customer base."

The Trusted Service award is only presented to businesses that use Feefo as a tool to collect genuine reviews and insights into the service we provide each day to a high standard. The award is based upon the number of reviews which are collected and the average rating off these, and as all reviews are verified as genuine, the accreditation is a true reflection of a business' commitment to outstanding service. Below is what was said when we were congratulated on winning this year’s award...

Matt West, CEO at Feefo, commented:

“The Trusted Service award has always been about recognising those companies that excel beyond the norm. This year we’ve seen many remarkable businesses leveraging the full potential of Feefo to provide outstanding levels of experience for their customers – and rightly being awarded our most prestigious accreditation. I’m looking forward to the continual success of the businesses that work in partnership with us throughout 2019.”

First Response Finance met the criteria of collecting customers' reviews between January 1st 2018 and December 31th 2018, with a Feefo rating of between 4.5 and 5.0. To read more about how using our reviews have continually improved our services, and won multiple other awards for high level customer and employee satisfaction in our Number 1 Car Finance Company Blog

Here's what people have to say...

Feefo Reviews 2018

' First class response '

"I have a poor credit history, I have little joy and feel uncomfortable applying for finance as a result, however that wasn't the case this time. Very friendly, understanding and helpful staff who have your best interests at heart rather than making money for the company. That peace of mind means a lot more to me than I can express in words."  - Trusted Customer, 2 months ago.

 Feefo Review 2018

' Honest, fast, effective service. '

"Great and honest customer service from the second I hit apply. My assigned finance telephone assistant was as down to earth, matter of fact and proactively helpful in my journey from application through to picking up my keys to drive my chosen vehicle home. Thanks guys!!" - Jemma Watson, 2 months ago.

Did you know that we have also won many other awards? We were placed 10th in the top 100 companies to work for in 2018 based upon a survey of our own employees!

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