We Achieve 500 Reviews
Independent reviews from customers
In 2015 we hit the 500 review mark! In addition to being the number 1 Car Loan Company on Review Centre we averaged a score of 4.7 out of 5 which put us ahead of the competition to prove that we really are the best for speed, service and value.
In true First Response Finance style we’d like to thank our 500th reviewer, 'nana08', for her fantastic review, here’s what she had to say:
Excellent and professional service I recently purchased my new car a BMW 3 series. Thanks to First Response Finance. I found the experience very outstanding. The service and communication was second to none. The customer service advisers were knowledgeable, friendly and pleasant to talk to. I applied for finance and within an hour my finance decision was ready. Three days later my new car was ready for pick up. I will definitely be using first response finance again and would highly recommend First Response Finance to friends and family.”
Since 2015 we've been busy as a company and our reviews show it. We still hold our title of being the Number 1 Car Loan Company with over 97% of the customers who have taken the time to review us have given us either a five star or a four star rating – that’s a lot of happy customers! At First Response Finance our priority has always been, and always will be, our customers. Our company philosophy (People, Service, Profit) rings true throughout all three of our UK offices and our staff (people) truly believe that our customers deserve the best treatment (service) in order to provide the best product possible. The First Response Finance customer will always be more important than profit.
Our process is to take each finance application into careful consideration as, if we don’t believe the customer can afford the vehicle, or will put themselves in a situation where the vehicle has a negative effect on their situation, we won’t proceed as a customer’s well being is our number one priority, not making profit.
Our way of thinking is different to other finance companies and we’re happy with that. The way in which we train our staff and conduct our business will always put the customer first and we believe it’s working – just look at the reviews!
Thank you to everybody who has reviewed us (whether recently or in the past), you've got us to the number 1 spot and, with people like you for customers, we’re not going anywhere!
In a little over two years we've gone from our 500th review to having over 2,100 independent reviews. All of our customers are given the opportunity to review us once they've picked up their vehicle and they're all asked to rate us on the service we've provided. 97% of these customers recommend us to friends and over 1,900 customers rated us as 5 star.
Customer service really is our focus and you should experience this no matter where you look, whether it's online, in person or on the phone to one of our colleagues.