Christmas Opening Hours
Opening hours over Christmas & New Year 2019
Find accurate and up to date opening hours for all three First Response offices over the holidays.
Christmas Eve
| Department | Hours |
| New Business | 09:00 - 13:00 |
| Renewals | 09:00 - 13:00 |
| Account Management | 09:00 - 13:00 |
| Customer Experience | 09:00 - 13:00 |
| Sales | 09:00 - 13:00 |
Christmas Day
| Department | Hours |
| New Business | CLOSED |
| Renewals | CLOSED |
| Account Management | CLOSED |
| Customer Experience | CLOSED |
| Sales | CLOSED |
Boxing Day
| Department | Hours |
| New Business | CLOSED |
| Renewals | CLOSED |
| Account Management | CLOSED |
| Customer Experience | CLOSED |
| Sales | CLOSED |
Friday 27th Dec 2019
| Department | Hours |
| New Business | 10:30 - 17:30 |
| Renewals | 10:30 - 19:00 |
| Account Management | 10:30 - 17:30 |
| Customer Experience | 10:30 - 17:30 |
| Sales | 10:30 - 17:30 |
Saturday 28th Dec 2019
| Department | Hours |
| New Business | 10:00 - 16:00 |
| Renewals | 09:00 - 17:00 |
| Account Management | 09:00 - 13:00 |
| Customer Experience | CLOSED |
| Sales | 10:00 - 16:00 |
Sunday 29th Dec 2019
| Department | Hours |
| New Business | CLOSED |
| Renewals | CLOSED |
| Account Management | CLOSED |
| Customer Experience | CLOSED |
| Sales | CLOSED |
Monday 30th Dec 2019
| Department | Hours |
| New Business | 09:00 - 17:30 |
| Renewals | 09:00 - 19:00 |
| Account Management | 09:00 - 17:30 |
| Customer Experience | 09:00 - 17:30 |
| Sales | 09:00 - 17:30 |
New Year's Eve
| Department | Hours |
| New Business | 09:00 - 14:00 |
| Renewals | 09:00 - 14:00 |
| Account Management | 09:00 - 14:00 |
| Customer Experience | 09:00 - 14:00 |
| Sales | 09:00 - 14:00 |
New Year's Day
| Department | Hours |
| New Business | CLOSED |
| Renewals | CLOSED |
| Account Management | CLOSED |
| Customer Experience | CLOSED |
| Sales | CLOSED |
Thursday 2nd Jan 2020
| Department | Hours |
| New Business | 09:00 - 19:00 |
| Renewals | 09:00 - 19:00 |
| Account Management | 09:00 - 17:30 |
| Customer Experience | 09:00 - 17:30 |
| Sales | 09:00 - 19:00 |
Which department applies to me?
If you are unsure which department you need then please see below.
New Business
0115 946 6260
You are not a current customer but have applied or have an application.
Renewals
01942 686 687
You are a current customer and want to get a new vehicle.
Account Management
01942 686 686
You are a current customer and wish to discuss your account.
If you're looking to see whether finance is an option you can find more info using the link below.
Dealers
You can still propose over the bank holidays. Make the most of our instant decisions by sending apps using our dealer portal - login here. Please note, if they require manual underwriting this will happen on our next working day.