Customer Journey - Adrian
Getting on the Road With First Response Finance
As a company that strives for continual improvement in our systems and processes, we often turn to our customers to get an insight into First Response Finance from their perspective.
We contacted Adrian to get a better understanding of his experience when purchasing his Honda PCX 125, through First Response Finance.
Tell Us a Bit About Yourself...
My name’s Adrian, I am 46 years old and have lived in Grimsby all my life. I'm married to my wonderful wife, Rebecca, and we have a son named Gabriel who is 14 years old and is Autistic and has ADHD, along with a list of other health issues.
My hobbies are online gaming (Call of Duty), fishing, and going on family days out.
Why Did You Want/Need a New Motorbike?
At the time, I was employed as a Stevedore working on Immingham Docks but I had no transport, so relied upon my younger brother to give me a lift to work each day which was annoying as he would have to come to Grimsby from Immingham (11.5 miles), to then take us to our place of work. So, I thought it was time that I took some pressure off him and look to get my own transport for work.
How Did You Find Out About First Response Finance?
I went to my local dealership, Robspeed Motorcycles, and spoke to a Salesman named Steve. We first applied to get finance on a scooter through a company that I had used in the past to purchase my last scooter (which was written off due to attempted theft), but on this occasion they could not or would not help me.
Steve and I had a quick discussion about my options, and he recommended First Response Finance to me - he gave me their website address, and although I came home feeling a bit disappointed, I was willing to try First Response Finance.
Every day we provide finance to customers who have previously been rejected elsewhere.
Before applying for vehicle finance, we recommend that you take a look at our Finance page to ensure that we are the right company for you, and to make you aware of the pros and cons of our Hire Purchase product.
How Did You Find the Application Process and Service You Received?
I looked on First Response Finance’s website and filled out an online application for finance for a new scooter. The next day I was contacted on my mobile by an Underwriter from First Response Finance and told that I was approved and to find a scooter.
I went back to Robspeed Motorcycles on that same day and spoke to Steve again. We found a brand new 2019 Honda PCX 125 (black) scooter that was ideal. I completed the application which was really easy to do and within a day the finance was secured - I was so happy, I was jumping around like a child!
I had to wait a few days for the scooter to be checked over and registered by the dealerships, but within a week, I was told the scooter was ready to be collected. So, upon arriving at Robspeed Motorcycles, I paid for my vehicle tax online and was on the road that day (and not looked back since).
Would You Recommend First Response Finance to Your Friends and Family, and Why?
I would highly recommend First Response Finance to anyone struggling to get finance elsewhere as the way I was helped really blew my mind. I can't thank First Response Finance enough for getting me back on the road, not just so I can get to work, but it’s given me a bit of freedom to go out on rides to Skegness (or when I needed to go over to Hull for hospital appointments).
As a 'thank you' for sharing his story, we sent Adrian a voucher.
Want to read more customer stories? Blake shares his journey to getting his Jaguar XF 3.0 Luxury V6 on the road with the help of First Response Finance, in our Customer Journey - Blake blog.