As of the 1st October 2008, new legislation introduced by the government requires companies like First Response to send information to their customers about the financial state of their loan. Each year we will send you a statement confirming how much you’ve paid and how much you have left to pay. We also will to tell you each time we apply a charge to your agreement and if you ever go into arrears.
First Response has recently started to send statements to our customers for the first time. Hopefully the information on them is useful and self explanatory. However, if you have any specific queries regarding your statement please read the Customer Q&A's at the bottom of this page or email us at statements@frfl.co.uk.
Please be assured that First Response Finance aim to ensure complete transparency to our customers in order that they can manage their agreement.
Go Green with First Response!
If you are concerned about the impact that sending these statements to you may have on the enviroment and would like us to email future statements and summaries, or you’re a Second Customer who wants to opt out of receiving statements altogether, you can email us at statements@frfl.co.uk with your request.
When you go green we will also enter your name into our £100 prize draw each month and announce the winners on our website by the 1st week of each month.
You can also visit the following websites for more information:
Office of Fair Trading
