Quotes from a sample of letters from satisfied customers:
“I would just like to say a big thank you to all at first response. From the first instance I was made to feel very welcome by the interviewer Tracey S and was treated with the up most of respect, she talked through my options in regards to payment options and at every stage made it very clear as to my obligations and the commitment of First Response. From then on the transaction went as smooth as I could have ever wished for even down to being met at the dealership where I purchased the car by a local manager who released funds to the dealer the same day, I am really impressed with the service I’ve received. There have been times over the past few years where I’ve had financial problems and First Response took all those into consideration. I of course will be recommending the company to others in similar circumstances as myself. I really look forward to dealing with you and sincerely hope to deal with you again....well done to you all and again thank you.
Mr Ibbertson"
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"I would like to express my gratitued to you and your company for all the help i was given in my recent finance proposal for a motorbike. i would particularly like to thank two people. i don't know their last names, but a nice lady called Anna and a very helpful gentleman called Duncan. i had a few problems
with the paperwork once it had been signed and faxed, mainly the proofs required by your company not faxing very well, but Duncan helped me sort through it all. Anna was extremely helpful both on the initial call and on the follow up calls once i decided to go ahead with the finance. she liased with the dealer on my behalf and i'm sure that the work she carried out helped the proposal to proceed smoothly.
once again, i would like to express my thanks for all of your companies help in this matter. i will recommend your company to any of my friends that are looking for a new motorbike without hesitation. could you please say thank you to both Anna and Duncan on my behalf.
Yours Simon A"
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"Thanks for all you have done in the purchase of a fantastic car. Your knowledge also got me a refund from a multi-national who at first said there was none. So thanks again and look forward to more business in the future.
Yours Brian"
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"Please find enclosed a cheque for a settlement of my aggreement.
I really appreciate taking out finance with your establishment and doing business with you. Thank You.
Mr Indogesit S"
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A Letter from a Dealership
" I have been using First Response’s services for the past 12 months at this dealership, and prior to that I used them for over 3 years and have found the whole procedure very efficient and hassle free.
They are always quick to respond with decisions and also contact customers to quote payments and always tell them what proofs are required for pay out.
The payout procedure is also very quick; they pay out on fax copy documents which enables us to turn deals round with minimal hassles, even if customers have travelled a long distance. I have always had positive feedback from customers that have spoken to them directly.
I can recommend them highly to any other dealer currently dealing in non prime finance customers."
